Shipping policy

Last updated: August 20, 2026

This Shipping Policy describes how Ofernexo handles order processing, shipping, and delivery. Please read it carefully before placing an order.

Processing times

All orders are processed within 1–3 business days (Monday–Friday). Orders are not processed, shipped, or delivered on weekends or public holidays. During high-volume periods (such as holiday seasons), processing may take up to 5 business days. We will notify you by email if your order is subject to a delay.

Shipping methods and delivery times

Ofernexo partners with a global network of fulfillment centers and carriers to deliver your order as quickly as possible. Delivery times depend on your location and the specific product:

United States: 10–15 business days after processing
European Union: 12–20 business days after processing (customs clearance may add additional time)
Other international destinations: 15–25 business days after processing

These are estimated timeframes, not guaranteed delivery dates. Factors outside our control — such as customs delays, weather events, or carrier disruptions — may occasionally extend delivery times. If your order is significantly delayed, please contact us and we will investigate with the carrier.

Shipping costs

Shipping rates are calculated at checkout based on your destination, the weight of your order, and the selected shipping method. We occasionally offer free shipping promotions; these will be clearly displayed on the website and applied automatically at checkout.

Tracking your order

Once your order ships, you will receive an email confirmation with a tracking number and a link to track your package. Please allow 2–4 business days for the tracking information to update after you receive your shipping confirmation.

If you do not receive a tracking number within 5 business days of placing your order, please contact us at admin@ofernexo.com.

Customs, duties, and taxes

United States: Orders under $800 USD are generally not subject to import duties under the de minimis threshold. Any applicable sales tax will be calculated and collected at checkout.
European Union: Orders may be subject to VAT and customs duties upon arrival. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for delays caused by customs processing.

Lost, damaged, or incorrect shipments

We take full responsibility for your order until it is delivered to the address provided at checkout.

Lost packages: If your tracking shows no movement for 10 business days beyond the estimated delivery window, or if the carrier confirms the package is lost, contact us at admin@ofernexo.com. We will open a claim with the carrier on your behalf and offer a replacement or a full refund, including shipping costs.

Damaged packages: If your order arrives damaged, please contact us immediately at admin@ofernexo.com with photos of the damaged item and packaging. Do not dispose of the packaging until we advise you to do so. We will evaluate the issue and offer a replacement or a full refund at no additional cost to you.

Incorrect items: If you receive the wrong product, contact us within 7 days of delivery with your order number and photos. We will send the correct item at no charge and provide a prepaid return label for the incorrect item.

Delayed shipments

If your order has not arrived within the estimated timeframe, please allow an additional 5 business days for carrier delays before contacting us. Once you reach out, we will trace the package with the carrier and keep you updated. If the delay is excessive and the package cannot be located, we will offer a replacement or refund.

Undeliverable packages

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, refusal of delivery, or failure to collect from a local post office, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment. If you choose not to reship, we will issue a refund for the product cost only; original shipping fees are non-refundable.

Address changes

We cannot change the shipping address once an order has been processed or shipped. Please verify your address carefully before completing your purchase.

Contact us

If you have any questions about this Shipping Policy or your order, please contact us:

Email: admin@ofernexo.com
Phone: +56 9 8930 3823
Address: Vicuña Mackenna 327, Santiago, Chile