Refund policy
Refund and Return Policy
Last updated: August 20, 2026
At Ofernexo, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help.
Return window
You have 30 days from the date you receive your item to request a return. After 30 days, we cannot offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
• Unused, unworn, and in the same condition you received it
• In its original packaging with all tags attached
• Accompanied by a receipt or proof of purchase (order number or confirmation email)
Items that do not meet these conditions may be denied a refund or subject to a partial refund at our discretion.
How to start a return
To initiate a return, please contact us at admin@ofernexo.com with your order number and the reason for your return. We will respond within 1–2 business days with instructions and, if applicable, a prepaid return shipping label.
Return shipping costs
• Defective, damaged, or incorrect items: We will cover the full cost of return shipping. You will receive a prepaid return label at no charge.
• Change of mind or wrong size/color: The customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at admin@ofernexo.com with photos of the item and packaging. We will evaluate the issue and make it right — either by issuing a full refund (including original shipping) or sending a replacement at no additional cost to you.
Note: We are responsible for items until they are delivered to the address provided at checkout. If a package is lost in transit, please contact us and we will work with the carrier to resolve the issue.
Refund process
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed within 5–10 business days and automatically applied to your original payment method. Depending on your bank or credit card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at admin@ofernexo.com.
Exchanges
We do not process direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order. This ensures the fastest resolution and guarantees the item you want is in stock.
Non-returnable items
The following items cannot be returned:
• Opened software, digital downloads, or activation codes
• Items with removed or broken manufacturer seals (where applicable)
• Products that show signs of use, wear, or physical damage not caused during shipping • Items marked as "final sale" or purchased with a discount code of 40% or more
If you are unsure whether your item is eligible for return, please contact us before placing your order.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.
The same return conditions above apply: the item must be unused, in original packaging, with proof of purchase. Return shipping costs for change-of-mind returns within the EU are the responsibility of the customer.
Cancellations
If you need to cancel an order, please contact us as soon as possible at admin@ofernexo.com. We process orders quickly, so we cannot guarantee cancellations once an order has been prepared for shipment. If cancellation is not possible, you may return the item under this policy once received.
Warranty
All tech products sold by Ofernexo are covered by the manufacturer's original warranty. If you experience a defect outside the 30-day return window but within the manufacturer's warranty period, please contact us and we will help facilitate a warranty claim with the manufacturer.
Contact us
If you have any questions about this Refund and Return Policy, please contact us:
Email: admin@ofernexo.com
Phone: +56 9 8930 3823
Address: Vicuña Mackenna 327, Santiago, Chile