FAQs
Do you ship to the United States and Europe?
Yes. We ship to the United States and to European Union countries. On average, most orders to the United States arrive within 10–15 business days after processing, and international orders (including the EU) typically take 12–20 business days. See our Shipping Policy for full details.
How long does it take to process my order?
Orders are processed within 1–3 business days before they ship. Orders are not processed, shipped, or delivered on weekends or holidays.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also check status anytime on our Track Order page.
What is your return policy?
You have 30 days after receiving your item to request a return. The item must be unused, in its original packaging, with proof of purchase. See our full Refund Policy for details.
Is checkout secure?
Yes. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.
What if my item arrives damaged or wrong?
Contact us right away at admin@ofernexo.com with photos of the issue, and we'll make it right.
How can I contact support?
Email us at admin@ofernexo.com or use our Contact page. We aim to respond as quickly as possible.